Privacy policy

Privacy Policy

Last updated: April 2026

 

NORÉA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NORÉA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment details and transaction confirmations

  • Account information including login details and preferences

  • Transaction information including purchases, returns, and order history

  • Communications with us, including customer support enquiries

  • Device information such as IP address, browser type, and device identifiers

  • Usage information relating to how you interact with our Services

 

Personal Information Sources

We may collect personal information from:

  • Directly from you when you interact with our Services

  • Automatically through cookies and similar technologies

  • From service providers who assist us in operating our business

  • From third-party partners where applicable

 

How We Use Your Personal Information

We may use your personal information to:

  • Provide and manage our Services, including processing orders and payments

  • Personalise and improve your experience

  • Communicate with you regarding orders, support, or updates

  • Send marketing communications (you may opt out at any time)

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

 

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and trusted service providers (e.g. payment processing, shipping, analytics)

  • With marketing partners to deliver relevant advertising

  • Where required by law or legal processes

  • In connection with business transfers such as mergers or acquisitions

 

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process personal information to provide and improve the Services. Information you provide may be transferred to Shopify and its partners, including in countries outside your own.

For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com/en

 

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content.

 

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

 

Security and Retention

We take reasonable steps to protect your personal information; however, no system is completely secure. We retain information only as long as necessary to provide our Services and comply with legal obligations.

 

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your personal information

  • Request correction or deletion

  • Data portability

  • Opt-out of marketing communications

To exercise these rights, please contact us using the details below.

 

Complaints

If you have concerns about how your data is handled, please contact us. You may also lodge a complaint with your local data protection authority if applicable.

 

International Transfers

Your information may be transferred and processed outside your country. Where required, we rely on appropriate legal safeguards.

 

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with the revised date.

 

Contact

For questions, requests, or concerns regarding this Privacy Policy, please contact us at: hello@norea.com.au